COMPUTER REPAIR BARCELONA
Tancra Systems is a computer services company with more than 10 years of experience in repair computers Barcelona and more than 10,000 customers served during all this time.
We offer a comprehensive service that covers from the trip to the client’s company to make a diagnosis of the problem, the collection or repair of computers at home , until the delivery and start-up of them in the office the client’s.
Our repair service is characterized by the continuous training of our informatics that combines innovation and professional experience, to offer the solutions that best suit the specific needs of each of our clients.
The computer repair is our specialty and we guarantee a service with the highest quality standards to each of our clients.
COMPUTER REPAIR BARCELONA
INNOVATION AND EXPERIENCE
The Tancra Systems work system is based on a philosophy oriented towards innovation . We investigate the latest technological advances in computer science to offer the solutions that best suit the specific needs of our customers, which are mostly made up of Barcelona companies .
Our continuous investment in innovation, together with the accumulated experience of our informatics, with more than 10 years dedicated to the repair of computers in Barcelona, makes us leaders in the implementation of IT solutions.
EXCLUSIVE MANAGER IT FOR EACH CUSTOMER
From the moment a company hires our computer repair service, it has been assigned a computer specialist who will be the IT Manager of that company.
The IT Manager will attend to all the needs of said company, both for repair and for advice in case of need for replacement or expansion of computer equipment.
Each of our clients is assigned an IT Manager . This becomes the only interlocutor with the client, thus facilitating communication and resolution of incidents, streamlining work processes and ultimately improving the quality of our service.
IT Manager Functions
- The company that requested the repair is moved.
- It carries out the diagnosis and weighs the possibility of repairing computers at home (at the customer’s premises) or transferring the computer equipment that needs to be repaired to the Tancra Systems workshops.
- Delivery and installation of the computer or repaired computers.
- Check the correct functioning of the repaired computer.
- Offers a report of the work done.
- Answer any questions about the repair done so that the customer is informed and understands the actions taken.
- Make the appropriate recommendations to improve the care and proper functioning of computer equipment.
We are not official distributors of any brand of any product. This allows us to offer a totally impartial advice , in which our goal is to offer the best solution to the client.
When a computer services company is an official distributor of some brand, it inevitably tends to recommend it.
At Tancra Systems we are not distributors of any brand as a guarantee of impartiality in the advice and recommendations of computer products that our customers may need.
FREE COLLECTION AND DELIVERY
Our Computer Repair service includes the collection and delivery of completely free computer equipment.
From the moment one of our customers in Barcelona detects that any computer in your computer park stops working correctly, a Tancra Systems specialist, the IT Manager , travels to the company to perform a on-site diagnosis and assess the severity of the problem.
Once this initial evaluation has been carried out, the computer is repaired at the customer’s home or the computer is collected for repair at the Tancra Systems workshops. Both the initial collection and subsequent delivery is carried out at no cost to the customer.
Once the problem has been corrected, the IT Manager is responsible for the delivery and installation of the repaired computers , as well as the verification of their proper functioning.
In the event that the client requires it, we can proceed to repair after office hours to favor the normal operation of the company.
Summary of the benefits of our service:
- Free pick up and delivery.
- Assignment of an IT Manager who will always serve the customer.
- Diagnosis and repair by IT Manager.
- Installation and verification of the correct functioning of the computers, once repaired.
- Preparation of a report and explanations on the actions carried out.
- Possibility of making repairs outside normal hours.
PC'S MAINTENACE SERVICE
We offer our computer repair service in Barcelona to all companies that exclusively request this service and also to those that hire any of our Computer Maintenance Plans.
So, it is possible to request this service from Tancra Systems:
– In a timely manner. Every time a company in Barcelona needs to repair any of its computers or computer systems.
– Monthly Rate. Our Computer Maintenance Plans include the repair and tuning of the company’s computers and computer systems, among other multiple services.
With the payment of a monthly rate , when contracting any of our Computer Maintenance Plans, the company ensures the resolution of any incident that may disturb the proper functioning of your computer equipment and, in addition, you can enjoy of a comprehensive service that includes:
- Technology consulting.
- Remote and face-to-face assistance.
- Network configuration and management.
- Systems Monitoring.
- Server Management.
- Free Audit.
- Online Backups.
- And many other services that you can consult in the section.
Our computer repair service includes the Written Warranty of all repairs made.
Our Written Warranty ensures the repair implemented during the entire period covered by said warranty.
The Written Warranty of Tancra Systems includes a 3-month term for computer repair , a 2-year warranty for all replaced parts and free collection and delivery of computers.
MOST COMMON REPAIRS
– Windows blue screen.
– Unwanted advertising when opening the computer.
– Slow computers.
– Mail settings.
– Computers that restart themselves.
– Computers that are randomly locked.
– Virus and malware cleanup.
– Excessive noise.
– Problems accessing the internet.
– Equipment expansion.
– Computers that do not boot.
– Installation of programs.
– Deconfiguration of the operating system.
– Computers that do not print.
– Security issues.
– Installation of programs.
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